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Customers

Shipping & payment

We ship with Nova Poshta across Ukraine. Order before 2 pm — it leaves today.

Nova Poshta

To a branch, parcel locker or by courier. Delivery is paid at the carrier's rates on receipt.

Same-day dispatch

Mon–Sat: orders placed before 2 pm ship the same day. After 2 pm and on Sunday — next working day.

Tracking number

Once the parcel is handed over, the tracking number appears in your account and is sent to you.

Payment

Card online

Via monobank or PrivatBank (LiqPay). Visa, Mastercard.

monobankПриватБанкVisaMastercard

Apple Pay & Google Pay

One tap on your phone at checkout.

Apple PayGoogle Pay

Cash on delivery

Pay when you collect at Nova Poshta. The carrier charges its own transfer fee.

Nova Poshta

Returns & exchange

If a spool arrives damaged or in the wrong colour — message us on Telegram with a photo and we will replace it or refund you.

Unwanted items in intact packaging can be returned within 14 days under Ukrainian consumer law. Return shipping is paid by the buyer.

Opened filament and made-to-order models cannot be returned — same as in other filament stores.

Still have questions?

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